Position: Aftercare Manager
Location: London
Salary: £65,000 - £75,000
Company: Leading Luxury Residential Developer
Hyperion Partners are delighted to be working in partnership with a leading luxury residential developer based in London, renowned for delivering high-end, bespoke residential developments across the capital. Our client is seeking an experienced Aftercare Manager to join their team, ensuring a seamless handover and exceptional post-completion service for their prestigious clientele.
Key Responsibilities:
As the Aftercare Manager, you will play a pivotal role in maintaining the developer’s excellent reputation for delivering first-class homes and customer satisfaction. You will oversee the aftercare process, ensuring that homeowners receive prompt and professional service post-completion, resolving any issues or defects that arise. Your responsibilities will include:
- Acting as the primary point of contact for homeowners, providing support during the aftercare period.
- Managing and coordinating aftercare and defect resolution processes with contractors and internal teams.
- Conducting inspections of completed properties, identifying defects, and ensuring timely and effective resolution.
- Building and maintaining strong relationships with residents, ensuring a smooth and positive customer experience.
- Keeping accurate records of all aftercare activities, ensuring compliance with contractual agreements and warranties.
- Providing regular reports to senior management on aftercare performance, trends, and areas for improvement.
Key Requirements:
The ideal candidate will have a proven track record in a similar role within luxury residential development or high-end property management. You will need to demonstrate:
- At least 3 years of experience in an Aftercare or Customer Service Manager role, ideally within the property sector.
- Strong understanding of building processes, property maintenance, and defect resolution.
- Excellent communication skills, with the ability to liaise professionally with high-net-worth individuals and contractors alike.
- Ability to work under pressure, managing multiple tasks and priorities effectively.
- A proactive, problem-solving attitude with a focus on delivering exceptional customer service.
- Attention to detail and a commitment to maintaining the highest standards of quality.