Customer Service Advisor (1-Year Temp) – Social Housing Sector
Location: Chelmsford
Contract: 12-month Temporary Contract
Rate: £19.15 Umbrella
Recruiter: Hyperion Partners
Hyperion Partners are seeking experienced Customer Service Advisors for a 1-year temporary contract within a dynamic and fast-paced contact centre supporting tenants and residents in the public sector.
This is an excellent opportunity to join a high-performing team where your communication and problem-solving skills will make a real impact on people’s lives. Housing experience is desirable, but strong customer service experience is essential.
Key Responsibilities:
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Handle inbound telephone enquiries from residents and service users.
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Accurately log repairs, complaints, payments, and tenancy-related queries on the CRM system.
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Liaise with housing officers, contractors, and service teams to ensure effective resolution.
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Deliver a high level of First Contact Resolution (FCR) and meet internal service targets.
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Communicate clearly and empathetically, ensuring customer needs are met with professionalism.
Requirements:
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Proven experience in a customer service advisor role – ideally in contact centres or housing/repairs settings.
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Strong communication, IT, and admin skills.
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Ability to work to targets in a busy, high-volume environment.
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Social housing experience is desirable but not essential – full training will be provided.
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Available for full-time hours (35hrs/week), Monday to Friday between 08:00 and 17:30.
Why Apply?
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Join a friendly, supportive team with strong induction and training.
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Gain exposure to the housing and public service sector.
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Long-term temp opportunity with potential to transition to a permanent role.
Apply Now:
To express interest, please send your up-to-date CV to Ade@hyperionpartners.co.uk for more information.