Service Charge Officer – Temporary Assignment
Location: London (Hybrid working)
Contract: 3–6 months (with potential to extend)
Rate: £28–£31 per hour (umbrella)
Sector: Social Housing
Agency: Hyperion Partners
Are you an experienced Service Charge professional ready for your next challenge in social housing?
Hyperion Partners are proud to be supporting a well-established housing provider in London with the appointment of an interim Service Charge Officer. This is a great opportunity for a confident professional with a strong understanding of leasehold and rent-based charges to support a high-performing finance and housing management team.
Key Responsibilities:
- Prepare and issue annual service charge estimates and actuals across mixed-tenure schemes (including leasehold, shared ownership, DIYSO and general needs)
- Conduct accurate service charge reconciliations and ensure all costs are coded appropriately
- Investigate and respond to resident queries and complaints regarding service charges
- Work collaboratively with housing, finance, and asset teams to validate expenditure and maintain compliance
- Support preparation for First Tier Tribunal cases and compile supporting documentation
- Review third-party invoices and allocate costs in accordance with leases and legislation
- Assist with Section 20 and 20B notice processes where applicable
Ideal Candidate:
- Previous experience in a service charge role within social housing
- Strong knowledge of leasehold legislation, including S20/S20B
- Confident with budgeting, financial reconciliation and interpreting leases
- Excellent communication skills – able to explain complex charges to residents
- Familiar with housing systems (e.g., Northgate, MySCH, QL, or similar)
- Able to work independently and hit the ground running in a fast-paced environment
What’s on Offer:
- Competitive hourly rate
- Flexible working (hybrid – 2–3 days in office)
- Opportunity to support a team delivering high-quality housing services
- Immediate start available
Apply now via Hyperion Partners
To discuss this role in more detail or to submit your CV, please contact our recruitment team today.
Ade@hyperion-partners.co.uk
www.hyperionpartners.co.uk